Terms of Service

These Terms of Service (“Terms”) govern your access to and use of websites, applications, and email communications operated by or on behalf of Phillips Media, Pro Info Store, and Exclusive Software Lab (together, “we,” “us,” or “our”), including proinfostore.com and mail.proinfostore.com (collectively, the “Services”). By using the Services, you agree to these Terms.

1) Company & Contact

Trading names: Phillips Media / Pro Info Store / Exclusive Software Lab

Address: 44 The Pantiles, Tunbridge Wells, Kent, TN2 5TN, United Kingdom

Contact: simon@mail.proinfostore.com

Our Privacy Policy explains how we handle personal data.

2) Eligibility & Accounts

1. You must be at least 18 years old to use the Services.
2. Provide accurate, current information and maintain the security of your credentials.
3. You are responsible for activities occurring under your account.

3) Scope of Services

We operate software, content, and email programs that may include informational notices, transactional communications, and promotional messages (including affiliate offers). While our current focus is promotional messaging, these Terms cover both transactional and promotional email categories.

4) Subscriber Lists & Consent

1. Subscribers are added via our SaaS apps or related forms using API integrations after they join and consent to receive communications.
2. Each promotional email includes a functional unsubscribe link and our physical address. Unsubscribes are honored promptly and added to suppression lists.
3. We do not sell subscriber lists.

5) Acceptable Use

1. No illegal, harmful, fraudulent, infringing, or abusive activity.
2. No malware, phishing, or attempts to defeat security controls.
3. Respect intellectual property, privacy, and publicity rights.
4. We may monitor aggregate deliverability metrics (bounces, blocks, complaints) to preserve sender reputation.

6) Email Compliance & Deliverability

1. We implement standard authentication (SPF, DKIM, DMARC) and may adjust sending patterns to protect deliverability.
2. We may delay, throttle, or suspend campaigns that risk high bounces, spam complaints, or policy breaches.
3. We comply with applicable anti-spam laws, including CAN-SPAM (US) and relevant UK/EU rules.

7) Third-Party Services

We use trusted providers to operate the Services, including:

• Email delivery infrastructure (e.g., Mailgun)
• Campaign management (e.g., MailWizz) and related SaaS tooling
• Hosting, security, logging, and analytics providers

Your use of any third-party services may be subject to their terms and policies.

8) Intellectual Property

All content, software, and marks are owned by us or our licensors and protected by applicable laws. Except as permitted by law, you may not copy, modify, distribute, or create derivative works without permission.

9) Beta Features & Changes

We may release beta features or change/suspend parts of the Services at any time. Beta features are provided “as is.”

10) Disclaimers

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation or specific deliverability outcomes.

11) Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim will not exceed the amount you paid (if any) for the Service giving rise to the claim in the three (3) months preceding the event.

12) Indemnification

You agree to defend, indemnify, and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Services, your content, or your violation of these Terms or applicable law.

13) Termination & Suspension

1. You may stop using the Services at any time.
2. We may suspend or terminate access (with or without notice) if you breach these Terms, if required by law, or to protect the Services.
3. Provisions intended to survive (e.g., IP, disclaimers, limitations of liability, indemnity) will remain in effect.

14) Governing Law & Venue

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections that may apply where you reside (including in the UK/EU or US). Nothing in these Terms limits any non-waivable rights under applicable law.

15) US-Specific Notices

• CAN-SPAM: We include a physical address and opt-out mechanism in promotional emails and honor opt-out requests promptly.
• FTC guidance: We aim for truthful, non-deceptive marketing. Affiliate relationships may be disclosed where required.
• Children’s privacy (COPPA): The Services are not directed to children under 13.

16) Changes to These Terms

We may update these Terms from time to time. If changes are material, we will take appropriate steps to inform you (e.g., updating the effective date, posting a notice, or emailing you). Your continued use of the Services after changes take effect constitutes acceptance.